Get your TV working the way it should.
Need help with the next step?+1 (507) 722-0465Explore easy-to-follow guides for setting up your Samsung TV and troubleshooting common issues with Wi-Fi, apps, the remote, picture, sound and more.
What do you need help with?
Choose the issue that matches what you’re seeing. Each guide gives you practical steps to try.
Guidance for different TV ranges
Menu names and features can vary by model and year. Choose the closest match to see a useful starting point.
Select a TV type for a few model-specific tips. If your menu looks different, check the manual for your exact model.
Start with these quick checks.
These simple checks can resolve many common TV issues before you move on to a more specific guide.
Choose your issue →Check the power
Confirm the power cable is firmly connected and the outlet works. If using a power strip, try a suitable wall outlet.
Restart the TV
Turn the TV off and unplug it for about 30 seconds, then reconnect it and turn it on.
Check connections
Make sure HDMI cables are secure and the TV is set to the correct source. For streaming, check that other devices can use your Wi-Fi.
Find your model number
Look on the label on the back of the TV or in Settings under Support / About This TV. Menu wording varies by model.
Quick answers
Why won’t my Samsung TV connect to Wi-Fi?
Restart the TV and router, check whether other devices connect, then open the TV’s network settings and reconnect to your Wi-Fi. If the network is not listed, check router range and settings.
What should I do if the TV has sound but no picture?
Check the selected source and HDMI connection, increase brightness, and restart the TV. If the screen remains black or flickers, stop troubleshooting if you notice damage and arrange qualified service.
Why is my remote not responding?
Replace or recharge the batteries, check for anything blocking the TV’s sensor, and try pairing the remote again using the instructions for your exact model.
Why won’t an app open?
Check your internet connection, restart the TV, and look for app or TV software updates. Availability and menu steps can differ by region and model.
How do I update my TV software?
On many models, open Settings and look under Support for Software Update. Keep the TV connected to power and follow the on-screen prompts. Menu names may vary.
When should I request a repair?
If the TV has a cracked screen, burning smell, liquid damage, repeated power failures, or an issue that persists after basic checks, unplug it if safe and contact Samsung or a qualified repair provider.
Need help with your TV?
Get help finding the right setup or troubleshooting guide.
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Choose a guide to see step-by-step instructions for your TV.